Refund & Cancellation Policy

This policy covers cancellations and refunds for GymNerve subscription plans. It applies to the subscription fee your gym pays to use the platform — not payments your gym collects from its own members, which are governed by your own gym's policies.

Free trial

New gyms start on a free trial with no payment required. You can explore the full platform during the trial before choosing a paid plan.

Cancellation

You can cancel your subscription at any time from the platform, or by contacting support. Cancellation stops future billing; it does not automatically delete your gym's data.

Refunds

• Monthly subscriptions: fees already paid for the current billing month are non-refundable.
• Yearly subscriptions: unused full months remaining in the billing year may be eligible for a pro-rated refund on request.
• Refund requests are reviewed on a case-by-case basis and typically processed within 7–10 business days of approval.

Plan changes

Upgrading to a higher tier takes effect immediately, with the price difference charged on a pro-rated basis. Downgrading takes effect at the start of the next billing cycle.

Contact us

To request a cancellation or refund, contact billing@example.com.