Privacy Policy

This Privacy Policy explains how GymNerve ("we", "us") collects, uses, and protects information when a gym ("you", the "customer") and its staff use our gym management platform (the "Service").

Information we collect

We collect information in the following ways:

• Account information — name, email, and phone number for gym owners and staff who sign up for the Service.
• Gym data you enter — member profiles, attendance records, membership plans, and payment records that your gym enters or that its members submit through self-service onboarding.
• Usage data — how the Service is used, for support, security, and product improvement purposes.

How we use information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Send account, billing, and service-related notifications by email and WhatsApp.
• Provide customer support and respond to inquiries.
• Improve and secure the Service.

Sharing with third parties

We use trusted third-party service providers to operate parts of the Service — including payment processing, email and messaging delivery, and cloud hosting. These providers only receive the information necessary to perform their function and are bound by their own confidentiality and data-protection obligations.

We do not sell member or gym data to third parties.

Data security

We use industry-standard technical and organizational measures to protect data, including encryption in transit and access controls scoped to each gym's own data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data retention

We retain gym and member data for as long as an account is active, and for a reasonable period afterward as required for legal, accounting, or support purposes.

Your rights

You may request access to, correction of, or deletion of information we hold about you by contacting us using the details below.

Changes to this policy

We may update this policy from time to time. We'll update the "Last updated" date above when we do.

Contact us

Questions about this policy can be sent to privacy@example.com.